NDIS Specialist Support Coordination
We specialise in complex situations that need more than phone calls and standardised forms. Our coordinators know the right people, move quickly and keep services working together so you can focus on life, not logistics.
Specialist Support Coordination
When your situation is complicated, when everything seems to be falling apart at once, you're navigating multiple systems that don't talk to each other, when you need someone who's genuinely seen it all - that's exactly what Circle was built for.
Our experienced and highly trained Specialist Support Coordinators (level 3) know the right people, move quickly and keep services working together so you can focus on life, not logistics.
We’ve built trusted relationships with quality providers across Perth and beyond. When you work with us, you benefit from a network that moves quickly and gets things done.
We keep providers connected, informed and accountable so nothing slips through the cracks. We handle the follow-up, updates and communication that keep your team aligned.
We've spent years inside the NDIS and understand both how it works and where it can let things slip through the cracks. Circle exists to bridge those gaps, turning process into progress for the people who need it most.
If you’ve waited weeks for a call back or had plans stall because no one followed up, we hear you. That’s why our caseloads stay small and our response times short.
Our team are trained professionals with deep knowledge & expertise in Aged Care and the NDIS.
We strive to always be kind, thoughtful and committed to making a difference in the lives of those we support.
Our Support at Home coordinators are trained professionals with deep knowledge and expertise in aged care.
We strive to always be kind, thoughtful and committed to making a difference in the lives of those they support.
Meet the Circle SC Community
Frequently Asked Questions
The NDIS is complicated. We help people get the most out of the NDIS so they can live life on their own terms.
We have extensive experience supporting people with disabilities through the NDIS so you can count on us to help you best use your plan and achieve your goals. We are down-to-earth, authentic and transparent. We will support you without being overbearing.
We take responsibility for overcoming challenges and achieving goals and we take complete ownership over our mistakes. We are also an independent Specialist Support Coordination provider. This means we have no hidden agenda and will always put your interests first. If you choose us to be your Specialist Support Coordinator you will not regret it.
You can expect a calm, compassionate, organised, responsive, and knowledgeable practitioner or coordinaotr who will be alongside you every step of the way. We will get to know your life circumstances and support you to identify your short-term and long-term goals. We will also utilise our experience and networks in the industry to connect you with other quality providers to form a strong compassionate team to support you.
We will regularly check-in with you to ensure you are maximising your funding without overspending. We play a strong role in gathering all the reports and documents needed for your NDIS plan review and we will write our own in-depth reassessment report and attend this with you to ensure you get a positive outcome.
We charge in line with the current NDIS Pricing Arrangements for specialist behavioural intervention support, which is $252.99 per hour. We charge the same rate wherever you are located.
We charge in line with the current NDIS Pricing Arrangements for behaviour support which is $190.54 p/hr. We charge the same rate wherever you are located.
Your funding will either be self, plan, or NDIA-managed. Self-managed: receive funds into your nominated bank account from your NDIS plan via the myplace portal, then use those funds to make payment. Plan-managed: we will invoice your plan manager who will make payment. NDIA-managed: we will electronically claim online through the NDIS PACE portal.
Your funding will either be self, plan or NDIA-managed.
Self-managed; receive funds into your nominated bank account (or receive reimbursement) from your NDIS plan by making an online payment request on the myplace portal which you can then use to make payment.
Plan-managed; we will invoice your plan manager who will make payment.
NDIA-managed; we will electronically claim online through the NDIS provider portal.
Travel is charged at a maximum of 30 minutes each way at the hourly rate within Perth Metro when we visit you at home or meet you in the community. Video and phone catch-ups are a great way to minimise travel costs. Non-labour costs such as parking and kilometres are negotiable under the NDIS; Circle SC charges $1.20 per km.
Travel is charged up to a maximum of 30mins each way at 50% of the hourly rate within the Perth metro area if we come to visit you in your home or travel to meet you in the community. Video and phone catch-ups are a great way to minimise travel costs. Non-labour costs (e.g parking and kms) are negotiable under the NDIS and Circle SC charges a rate of 1.20c p/km.
To be eligible for the NDIS you generally need to be an Australian citizen aged under 65 (or become eligible for the NDIS while under 65), who is permanently impacted by your disability across a number of areas in your life.
We are located in Bibra Lake, Western Australia. We support participants face-to-face all over the Perth metro area and the South West and can support you anywhere in Australia via telehealth.
Core
Supports that you need to meet your ‘core’ everyday needs like showering, support with mealtimes, support to access the community and transport.
Capacity Building
Supports to build your skills and independence. The aim of these supports is to reduce your reliance on paid support over time as you build your capacity.
Capital
Assistive technology (equipment), home modifications and Specialist Disability Accommodation (SDA).
Self-Managed: When you manage your NDIS funding. It gives you the flexibility and choice to decide what supports you buy to meet your plan goals.
Plan-Managed: When a plan-manager provider supports you to manage your funding. Plan management means you can use registered and unregistered providers. If you choose to plan-manage your funding the NDIA will pay your plan manager (separately from your other supports) who will pay your providers.
NDIA (agency) Managed: When your plan is managed by the NDIA. You can only choose NDIS registered providers like us. These organisations will electronically manage all claims online through the NDIS portal and keep all book-keeping records.
This is the online NDIS portal where you or your plan nominee can keep track of your NDIS funding and monitor how much you have spent and have left. You can make payment requests so you can access your funding and pay your providers.
How to use the myplace portal.
A service agreement is a written agreement (we will provide) between yourself and us which explains who we are, what we do, how much we charge, and both of our responsibilities and rights. The agreement is signed by both of us as a symbolic commitment to work together and treat each other with respect.
Any of the following:
(a) seclusion — confinement of a person with disability in a physical space;
(b) chemical restraint — use of medication to influence behaviour;
(c) mechanical restraint — use of a device to prevent, restrict, or subdue a person's movement to influence behaviour;
(d) physical restraint — use of physical force to prevent, restrict or subdue movement to influence behaviour; (e) environmental restraint — restriction of a person's free access to all parts of their environment.
A person that is appointed to talk to the NDIA and/or make decisions on your behalf.
A Specialist Support Coordinator helps you to understand and use your plan to navigate the NDIS and find solutions to barriers. A Specialist Support Coordinator will support you to achieve your goals and choose your providers. A Specialist Support Coordinator does not make decisions for you and is not an advocate, although they should help you to build your independence and confidence.
A person the NDIS Commission considers is suitable to undertake behaviour support assessments (including functional behavioural assessments) and to develop behaviour support plans that may contain the use of restrictive practices (RPs).
The process to understand the function or purpose behind a person's behaviour, via the collection of data, observations, and information to develop an understanding of the relationship of events and circumstances that trigger and maintain the behaviour.
You will either have an LAC or an NDIA planner to contact. If you don’t have their contact details you can contact your local LAC office or call the NDIS on 1800 800 110 for more information.
You will need to request an internal reassessment by the NDIA to reassess your plan.
Requesting an internal re-assessment of a decision.
You will need to tell the NDIA;
- what decision you were expecting,
- why you think the NDIA should have made a different decision,
- if there is any information you’ve already given that you'd like reconsidered,
- if you have any new evidence, such as medical or therapy reports.
The NDIS does not fund supports not related to your disability, everyday living costs (such as groceries, rent, bills), supports that are provided through other government services, the community and your family. The NDIS will also not fund expensive options (they will fund the cheapest most effective 'value for money' solution).
The NDIS approves 'reasonable and necessary supports’. Reasonable and necessary supports are unique to each person’s disability and each person's circumstances and goals. Funded supports assist you to achieve your goals, build your independence and capacity for social inclusion and employment. NDIS funded supports are divided into three budgets; Core, Capacity Building and Capital.
A reasonable and necessary NDIS support;
a) is directly related to your disability,
b) is not an everyday living cost not related to your disability such as groceries or rent,
c) is value for money,
d) is effective,
e) takes into account other government services, your family, carers, networks and the community.
Example:
You experience difficulty socialising and building connections with others. The NDIS funds allied health therapy to assist you to develop your social skills which enables you to participate more fully in the community, make friendships and gain meaningful employment. This funded support is directly related to your disability, has been shown to be effective, is the responsibility of the NDIS and is value for money because it helps you to achieve your goals, generate an income and contribute to the economy of your local community.
There are two types of Support Coordination; general and specialist. At Circle SC we provide only Specialist Support Coordination (level 3).
Coordination of Supports (level 2)
Puts in place a mix of supports to increase your capacity to maintain relationships, manage tasks, live more independently and participate in your local community. It aims to build your confidence and skill to self-direct your own life and not just your funded services. Circle SC does not provide this but we are happy to point you towards some quality providers who do.
Specialist Support Coordination (level 3)
Circle SC does provide this higher level of support. This is for people whose situations are more complex who need specialist support. Our Specialist Support Coordinators will assist you to manage challenges in your support environment and ensure consistent delivery of supports.
Your plan will state if you have funding for behaviour support in your Capacity Building budget.
We complete a functional behaviour analysis (FBA) using several methods: semi-structured functional interviews (with participant, family and supports); support staff surveys and feedback; support staff training; incident reports; direct observations with the participant and support team; Life Wheel exercise; environmental assessments; risk assessments; sleep data; and questionnaires.
Yes, you will need an approved plan from the National Disability Insurance Scheme (NDIS). Your NDIS plan will state if you have funding for behaviour support.
Yes, however this is a specialised intensive support for people with unmet needs presenting as behavioural challenges and the decision to fund any support is the decision of the NDIA. This will be reflected in whether behaviour support is included in your NDIS plan.
You can request behaviour support to be funded by outlining the risks of your behavioural challenges to your support network, LAC or NDIA Planner..
You can bring this to their attention during your plan reassessment meeting or by requesting a reassessment of your plan.